In conversation, sometimes it’s useful to stall for time. For example, saying, “that’s a great question,” gives you a moment to consider your response.
In interactive voice systems, the same principle applies. Rather than a system pausing silently for a few seconds while completing speech recognition, it can be more natural for the system to begin responding to show that it has heard the speaker.
It is possible to have a few generic templates such as “Hmmm. Let me think.” However, I’ve found LLMs can be used to generate more specific fillers.
Read on for details.
Continue Reading (Published 7 December 2023)
Published 1 January 2023 by Benjamin Johnston.